Common Reasons Withdrawals Are Pending
1. Missing Documents
Sometimes, we require additional documents to verify your identity or the origin of your funds.
Please check your email for any document requests.
Your withdrawal will be processed only after all necessary documents are submitted.
2. Missing Answers to Questions
In certain cases, regulations require us to ask questions—such as about your gaming activity, or the source of your funds.
Check your email for these questions.
Processing will resume once all answers are provided and verified.
What to Do If Your Withdrawal Is Pending
Check your email for any messages or instructions from us.
Send requested documents and answers to questions as soon as possible.
Contact customer service if you’re unsure about the reason or need help.
If you need further assistance, our customer service team is happy to help!