Common Reasons for Pending Deposits
1. Processing Times
Trustly and Swish aim for instant transactions, but some deposits may take 1–2 banking days, depending on your bank.
2. Incomplete Authentication
If you didn’t complete your bank’s authentication step, the deposit will remain pending until you finish or cancel it.
3. Payment Limits or Insufficient Funds
Your bank might block or delay transfers if you exceed instant-transfer limits or do not have sufficient balance.
Contact your bank to check for any restrictions or delays on gambling transactions.
What to Do Next
Check Your Bank Statement
Confirm whether the funds have been debited from your account.
Wait for Trustly Processing
If debited, allow 1–2 business days for Trustly to complete the transaction.
Provide a Payment Receipt
If after 2 business days your deposit still hasn’t appeared, send customer service a payment receipt including:Account holder’s name
Amount transferred
Transfer date
Receiving/sending account number
Reference number
If these steps do not resolve the issue, please contact our support team. We will investigate and help resolve the matter as quickly as possible.