Skip to main content

2. What do I need to verify?

FlaxCasino may need to request information about your financial situation to meet our licensing requirements. In some cases, your casino account may be restricted until verification is complete.

How to find what to verify?

To find out which verification you need to complete, please check the following:

  1. I have received an email about verification – Read the email from FlaxCasino and follow the instructions.

  2. I have received a message about Kreditz – Follow the instructions in the message displayed on the website when logging in.


I have received an email about verification

Read the email from FlaxCasino and follow the instructions for the requested verification.
​

Contact customer support if you are unsure which information you need to provide.


I have received a message about Kreditz

If you have received a message about verification through Kreditz when logging in, follow these steps:

  1. Click Start Verification.

  2. Click Verify.

  3. Select the bank account you have used to fund your casino account.

  4. Verify your identity using BankID and give your consent for your bank information to be retrieved and shared with FlaxCasino.

Kreditz then retrieves the account information digitally. The process is usually quick and simple.


How do I know when verification is complete?

FlaxCasino will notify you by email once verification is complete.


Need help?

Contact customer support if you cannot find your verification request, are unsure what you need to do, or cannot complete the verification.

Did this answer your question?