Reasons You May Not Be Able to Log In
1. Account Limits Reached
You may have reached a set limit on your gaming account.
If you’re not sure which limit applies, our support team is available 24/7 to help you resolve this quickly.
2. Account Closed
If your account is closed, you cannot access the casino.
Contact our customer support to understand why and get assistance with reopening your account if necessary.
3. Self-Exclusion via Spelpaus.se
Registration with Spelpaus.se means you cannot log in or play during your suspension period.
Visit Spelpaus.se to review the details of your self-exclusion. If you have questions, our team is here to help.
4. No Access to Bank ID
Bank ID is required for logging in.
Without access to Bank ID, you cannot log in. Look into obtaining Bank ID so you can play.
5. Missing Account Information
Missing critical information (like your email address or home address) could result in automatic account closure.
Contact customer support for help updating your details and restoring your account.
If you need further assistance, our customer support team is available 24/7 to help you with any login problems.