If the game freezes in the middle of a round, or you are kicked out, the problem can usually be solved by following these steps:
Re-launch and re-enter the game, and it should continue the round.
Clear your cache and cookies from your internet browser and login again.
Launch the site in a different Internet browser, incognito tab or device.
The round will settle automatically, and you will get the win, If you have played games from the following game providers:
Yggdrasil Games: Unfinished and stuck spins will be resolved automatically after 24 hours. Please wait 24 hours before contacting customer service.
Relax Gaming + Silver Bullet game providers: Unfinished and stuck spins will be resolved automatically after 48 hours. Please wait 48 hours before contacting customer service.
If you are still unable to play the round from the other game providers
Please contact customer service to resolve the issue and provide the details of the stuck game round: Game played, round ID, time, and date when the round was played.
You can find this information as follows:
Go to "My Account"
Scroll down to "My Transactions"
Select "Games" – there you will find all the rounds you have played and their IDs.
