1. Review the Betting Rules
Carefully read our general betting rules and the specific terms and conditions for your event.
These rules explain how interruptions, technical errors, or exceptional circumstances may affect bet settlements.
2. Verify the Event Outcome
Confirm the match result on our site matches the official result.
Be aware that third-party score services (like Flashscore) can sometimes report incorrect outcomes.
Check for any interruptions, forfeits, or other conditions that might impact the settlement.
3. Contact Customer Service
If you still believe the settlement is wrong, contact us via live chat or email.
Provide a clear explanation, including:
Bet ID
Event date and time
Screenshots of the settlement and official result
We will work with our betting platform provider, Altenar, to investigate your claim and correct any errors.
Our team is committed to ensuring every bet is settled accurately. Feel free to reach out anytime for assistance!