If something didn't go as expected and you need to make a complaint, we're here to help!
We take all feedback seriously and want to make sure your experience with us is as smooth as possible.
Let us walk you through the simple steps to get your concerns resolved quickly and efficiently.
You can file a complaint with us either through our Live Chat or by emailing us at [email protected].
Once we receive your complaint, we'll investigate it thoroughly and aim to provide you with a final response within 10 working days.
If you’re still not satisfied with our response, you can forward your complaint to our Alternative Dispute Resolution (ADR) department via EADR. You can find a dispute resolution form on EADR or on the Online Dispute Resolution (ODR) platform at ODR.
European Alternative Dispute Resolution (ADR): https://eadr.org/eadr-form/
Online Dispute Resolution: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
These services help facilitate communication between you and us to resolve the complaint.
Please note: once the complaint is escalated, all further communication will need to go through them.
They will then conduct an independent investigation and share their final decision with you.
For disputes concerning games or lotteries exceeding SEK 1000, you can also contact the General Complaints Board (ARN) at www.arn.se.
If you are an EU citizen and have a case, you can get help from the Online Dispute Resolution (ODR) service.
The ODR platform makes it easier to resolve disputes by helping you communicate with the other party. You can access the platform via this link: Online Dispute Resolution - ODR (Link: https://ec.europa.eu/consumers/odr )